Tenant & Applicant Frequently Asked Questions

How do I schedule a showing for a property I'm interested in?

You can schedule a showing for any of our listed properties by going to 'Find a Rental' in the header menu in our website and clicking 'Schedule Showing' or by clicking the yellow 'Schdule a Showing Now!' button here. Although the above is preferred, you may also schedule a showing by calling us at (810)-844-1104 or emailing us at: G3ManagementMail@gmail.com or by submitting a "Contact Us" form found here to begin the showing process. Our agents are very dedicated and committed to finding you the perfect home. Additional contact information can be found here.

How do I apply for a home with G3 Management?

You can apply to any of our specific listings by clicking 'Apply' in the listings found here. Alternatively, if you are not ready to apply yet you can simply request an application by contacting us here. Related: Getting Your Rental Application Approved

Who needs to fill out an application?

Every adult 18 years of age or older who resides in the home must be listed on the lease to have a legal right to occupy the property. We must verify and approve of everyone on the lease. You can apply to any of our specific listings by clicking 'Apply' in the listings found here.

How long does an application take to process?

A completed application - with working phone numbers & emails and with all information required will help speed up the process. Typically an application can take 3-4 days to process but, may take longer; it all depends on how fast your references i.e. employers, landlords respond.

Do you verify my employment and credit history?

Yes. All applicants are required to undergo an employment, credit history and rental history verification.

What happens when my application is approved?

If your application has been approved, you will be asked to sign a lease agreement within 24-48 hours of approval and then provide your move-in costs (security deposit, 1st month's rent, pet fees, etc.) and your move-in documents (proof of insurance, utilities transfer, etc.) with 48 hours of the lease agreement being signed. If your application is denied we will make an attempt to inform you.

How much is the security deposit?

Typically the security deposit due is between one month's to one and half month's rent. Your security deposit is fully refundable so long as the Lease terms are fulfilled and your home is left in a clean make-ready condition similar to the condition of when you first move in; ordinary wear and tear excepted. You can view our listings under 'Find a Rental' to view the specific required security deposit for a specific home or by going here. You security deposit must be received in full in the form of cash or a cashier's check by itself made out to: G3 Management & Investments, LLC. Please note that if your security deposit is not received in full or in the above accepted forms of payment for the security deposit, your move-in date may be delayed.

Can I pay my security deposit in installments?

Unfortunately, no. Your full security deposit, first month's prorated rent and other move-in costs are required before moving into a G3 Management home.

Do you allow pets?

Yes. Pets are approved depending on size and breed, if the property allows it; so please check the lisiting. Please upload a picture of your pet(s) when submitting your appication. You may be asked or prompted to fill out an animal application. Animal applications are $20 for the 1st pet and $10 for additional pets; service animal applications are $0. You may also find the Animal Application Here. Once your pet has been approved, a one-time administration fee and a monthly pet fee will apply.

Can I get a pet after I move-in?

Yes, if the property allows it and your pet meets size and breed requirements. However, your pet will have to be approved by G3 Management. You will be asked to fill out an Animal Application here; animal applications are $20 for the 1st pet and $10 for the second; service animals are $0. Once approved, a one-time pet admin. fee and a monthly fee will be added to your monthly rent. Pets are approved depending on size and breed. It is important to notify G3 Management of any pet(s), failure to do so is a lease violation and may result in excessive fees and lease termination.

What utilities are included?

If utilities are covered by rent, they will be listed in the specific property listing, so please take care to review the listing entirely.

Can I paint the walls of my home?

Depends. Painting will be allowed on a case-by-case basis. For instance, if the home has just been recently painted or renovated, probably not. If the home is not painted or is in need of painting, sure, however in all cases you must seek approval from G3 Management to paint. Related: The Best Rental Paint Colors

May I run an in-home business out of the apartment I rent?

No. We do not permit in-home or on-premises businesses to be run out of our apartments or rental homes.

When will my rent be due?

Typically on the 1st of the month.

How long are your typical leases?

Our typical leases range from month-to-month to yearly depending on the property, with 12 months being the most common. If you would like a lease term shorter than 12 months and the property is not listed as month-to-month, it must be approved and in most cases an increased short term lease rent will apply.

Can I bring in other Tenants to help pay the rent?

The only people who are lawfully able to occupy the property you are renting, are those named in the lease agreement. You are not able to sub-let the premises without written consent from G3 Management.

Can I pay my rent online?

Yes. You will have access to your own web based Tenant portal through which you can make your payments online within the comfort of your own home or on the road through a mobile app. You can also make your rent payments online here.

What rent payment options do you offer?

Forms of payment accepted:

• Credit and Debit cards
• Cashiers checks
• Certified checks
• Money Orders
• ACH Transfers

Will I be charged for maintenance of my apartment?

If a tenant or guest of the tenant caused the damage, the charges are automatically the responsibility of the tenant. If appliances are provided by the Landlord than the Landlord will cover those appliances for the first 30 days afterwhich you may be responsible for certain fees. You are not responsible for other regular scheduled maintenance.

What will my apartment's move-in condition be like?

If the home is vacant during your showing, the move-in condition will be similar to the condition as when you saw it. If the home is occupied during your showing, your home will be ready to go from the first day you take possession. The home will be clean with all furniture and personal items from the previous tenancy removed. Cleaned, functional and prepped for your arrival.

Do you have a 24/7 emergency maintenance hotline?

Yes. 517-224-1185. You will be provided directions and instructions upon lease signing on how and when to contact the 24/7 emergency maintenance hotline.

What is needed before I move in?

Before we can hand your over the keys to your new rental home or apartment, the following msut be completed:

• Application must be approved
• Lease must be signed
• Security deposit
• 1st month's rent
• Proof of renter's insurance - You can get renter's insurance HERE
• One time cleaning & pet admin. fee (if applicable)
• Utility transfer must be scheduled for move-in date with confirmation from utiilty provider

What does the cleaning fee cover?

Cleaning fees due before you move-in cover basic cleaning after you move-out of the property. The cleaning fee is NOT used to clean the unit prior to your move-in or during your tenancy it is strictly used to help clean the unit AFTER you move out; the cleaning fee does not cover cleaning of appliances, trash removal, excessive carpet stains, furniture removal or personal item removal. You are still responsible to ensure such items are cleaned or addressed prior to moving out.

What happens AFTER I fill out and complete an application?

Once you have completed your rental application for the listing a few things will occur in a relative short period: - You may be asked to electronically review and sign and Application Release via email - You may be asked to complete an income verification via email via a secure system Once your application is completed with your uploaded photo ID your application will be processed; if additional items or clarification is needed you will be reached via email.

What are my obligations when I rent a rental home?

Your Lease Agreement and Tenant Handbook outlines the main points regarding your tenancy to include House Rules which can be found within your Lease Agreement, but you also have additional obligations under the Landlord and Tenant Relationships Act. You must take reasonable care of the property, and leave it in a "fair and reasonable" state when you leave. Some tenancy Lease Agreements have special clauses in them which you need to abide by. (for example: The tenant will commercially clean the carpets at the end of tenancy; tenant shall keep pet on leash at all times; tenant shall maintain common areas, etc.). Please reference your Lease for more information.

How do I get a key or entry code for my rental home?

A key and/or entry code will be provided to you on move-in day.

If I have a maintenance issue. Can I call a repairman and deduct the cost from my rent?

No, please do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost and risk. Neither management nor the property owner will reimburse you for your costs. Additionally, you may face additional costs for management to fix the unauthorized repair(s). You must contact G3 Management so that we can arrange for ALL repairs/maintenance on all systems, appliances and the structure of the property. Occasionally, we may agree to reimburse you, but you must get written approval from G3 Management in advance.

Do I need renter's Insurance?

Yes. You can purchase renter's insurance within your Tenant Portal here. Your Lease requires you to purchase and maintain a policy of insurance for your personal property and liability coverage of at least $100,000, with the property named as an 'Additional Insured'. The property's insurance will not cover your personal property. The reason insurance companies do not provide this type of coverage is because rental properties are “non-owner” occupied properties. Therefore, it is very important for you to have adequate insurance coverage of your own for your contents. If you think it is not important, sit down and write out a list of your possessions in one column. In a second column, list how much it would cost to replace them. You will be surprised how the list can really add up.

Can I paint my rental home?

It depends. If your rental home or apartment is not painted and instead has white walls, please contact G3 Management for consideration. In all cases you may not paint unless you receive specific written approval to do so. To the receive approval please provide three (3) colors to G3ManagementMail@gmail.com for approval and let us know which rooms you plan on paniting and who will carry out the paiting. In the event it is approved you will be responsible for all aspects of painting to include the costs of a professional painting service. If is it not painted or applied properly as determined by G3 Management or you did not receive approval you will be responsible for the costs associated to fix it. In all cases ceilings and trim must remain the same color as when you first moved in.

What utilities are covered and which utilites am I responsible for?

Please reference your Lease Agreement to determine who pays for utilities. You may be responsible for all, some or none of the utilties depending on your Lease Agreement.

How can I lower my utility bills?

Energy Saving Tips Saving water is important for the environment, especially during times of drought, and can mean a lower utility bill for your residence as well.

• Always report water leaks to G3 Management as soon as possible.
• Report water dripping under sinks.
• Running toilets are big water wasters.
• Avoid using flushing toilet to dispose of ordinary trash.
• Take shorter showers.
• Avoid letting the water continually run while shaving, brushing your teeth, or washing your face.
• Counsel all children on how to prevent wasting water.

Can my cable tv/media installer drill through walls to run a line?

No, installers may not drill through any walls of the rental home or apartment. Please inquire through your provider for an option that does not require drilling through walls or use a different provider. In the event it is absolutely required and necessary by the provider please contact G3 Management for a solution.

Does everyone living in my rental home or apartment have to be named on the Lease?

Yes, all persons of 18 years of age and older must be named on the Lease Agreement. Those which are younger do not need to be named on the Lease. It is a violation of the Lease Agreement to have people 18 years of age or older living in the rental home or apartment without being name on the Lease, which can lead to fees, issues with your renter's insurance, rent increases and Lease termination. If you would like to add someone to your Lease it should not be an issue so long as you contact G3 Management and receive written permission to do so.

I want to sublet my rental home or apartment. Is it allowed?

No. Please refer to your Lease Agreement. Subletting is not allowed doing so will put you at risk of incurring heafty fees and Lease termination. In the event you want to or need to sublease please contact G3 Management.

What is the Pet Policy?

Pets are allowed with written persmission from G3 Management if the property allows for it. Please refer to your Lease Agreement. To be approved the following must be met:

• You must receive written permission from G3 Management for that specific pet.
• Your pet's mature must be at or below of that stated in your pet lease amendement.
• Your pet must not have a history of or display aggresive or destructive behavior.
• Your pet must be leashed at all times.
• Your pet must have updated vaccinations especially for rabies and distemper.
• You must notify G3 Management immediately if an incident involving your pet occurs.

Is smoking or vaping allowed?

No. G3 Management provides smoke-free and vape-free rental homes and apartments. In all cases smoking and vaping are not allowed inside your rental home or apartment. If your rental home or apartment is a multi-family property smoking is also not allowed within 5 feet of any entrance or exit. Smoking inside your rental home or apartment or near entrances and exits by you or your guests is prohibited and will result in hefty violation fees, Lease termination, charges for cleaning and charges for damages caused. Additionally, if your home is part of a multi-family property please note that your Lease also gives other Tenants the right to sue you for damages and file a legal injuction towards you, if a violation occurs. Please review your Lease Agreement, House Rules and Tenant Handbook for more information.

When is Property Management / Landlord allowed to enter my apartment?

We respect your privacy and will strive to give you as much privacy as possible. However, there are instances when we may need to access your rental home or apartment ,some of those include:

• When showing the property to interested applicants, tenants or buyers provided you are given a 24 hour notice of such.

When is my rent due? When is it late?

• Rent is due on or before the 1st of each month.

Which forms of payment are accepted? Which are not?

Your rental payments can be made through your Tenant Portal here. Forms of payment accepted:

• Credit and Debit cards
• Cashiers checks
• Certified checks
• Money Orders
• ACH Transfers

Can I pay my rent online?

Yes you can. To pay rent online through your Tenant Portal click here.

1. Log into your Tenant Portal
2. Click the Payments tab
3. Click the "Enter Account Information"
4. You will be prompted to enter your bank routing number and account number.

What should I do if my rent is not on time or late?

Always be sure to communicate with G3 Management and remain in contact if you are late on rent or before rent is due, as soon as you know you are going to be late. Letting us know your rent is coming late and keeping us informed of your payment status may be a bit embarrasing, but it will be appreciated and considered at lease renewal and is much better than not paying rent at all which will result in multiple fees, lease termination and possible eviction. Communication is key.

How do I pay rent in my Tenant Portal?

To pay rent online through your Tenant Portal click here.

1. Log into your Tenant Portal
2. Click the Payments tab
3. Click the "Enter Account Information"
4. You will be prompted to enter your bank routing number and account number.

What are House Rules and where can I find them?

House Rules are meant to keep and maintain a peaceful, pleasant and safe environment for everyone. Essentially, they govern items such as common area usage, quiet hours, parking and other items which residents are not only required to abide by, but would be courteous to your neighbors and property management to follow. House Rules can be found attached to your Lease Agreement.

Can my cable tv/media installer drill through walls to run a line?

No, installers may not drill through any walls of the rental home or apartment. Please inquire through your provider for an option that does not require drilling through walls or use a different provider. In the event it is required by the provider please contact G3 Managment for a solution.

Can I have guests?

Yes of course, however please be aware the guest policy within your Lease Agreement. Guests may stay in the rental home or apartment for a maximum of 14 days per year otherwise you may face fees and possible Lease termination. All guests must observe House Rules and you are ultimately responsible for your guest's actions.

How am I expected to leave my rental home or apartment on move-out?

You are expected to leave your apartment in a similar condition as when you moved in. Please ensure:

• The home or apartment is cleaned and free of ALL debris, furniture and personal items. Do not leave furniture or personal items behind as you may be charged for removal.
• Don't forget to clean out the garage, shed and/or basement.
• Ensure ALL trash has been removed from the premises, bring EMPTY trash receptacles into the garage or near the home (if no garage is present.) - Please DO NOT leave trash recepticles full with trash, please ensure they are left empty.
• Replace all burnt-out light bulbs with the correct type and size, but no bigger than 60W.
• Clean all appliances.
• Ensure all cabinets are clean and free of any debris.
• Please ensure that the floors are clean and carpets are vacummed.
• Please do not mud, spacle or paint, without written authorization from G3 Management. If done incorrectly you may be charged to fix it.
• Be sure the grounds, lawn and bushes are mowed, trimmed and clean, free of debris, leaves, etc.
• In the fall and winter months (November - March) please leave the heat thermostats no lower than 60 degrees - DO NOT TURN THE HEAT OFF
• Ensure all windows, the sliding doors, entry and exit doors are left CLOSED and LOCKED; don't forget to leave your storage shed and/or garage locked as well - Storm doors may be left unlocked but CLOSED.
• Leave interior lights and fans OFF other than exterior lights which may be left ON.
• Turn in all your keys/remotes to G3 Management or follow email instructions of where to place keys (Do not forget mailbox keys).
• Please move out NO LATER than 10:00AM on move out day.
• Once you have vacated please let us know you have done so.

When can I expect to receive my security deposit? Will I receive it in full?

Your security deposit will be sent to you within 30 days of your return of possession of the rental home or apartment to G3 Management and will be mailed to the forwarding address you provide. You will likely receive the full amount of your security deposit if all of the following occurs:

• Your Lease term has expired or has been mutually terminated in writing by all parties.
• If your Lease has been prematurely broken: You have fulfilled requirements set forth in your Lease Agreement for such.
• You have given notice to vacate or non-renewal of at least 60 days prior to your Lease ending or terminating your Lease.
• No damage has been done to the property or its contents, except normal wear and tear.
• Rental home or apartment, storage shed, basement and garage is returned fully cleaned and all trash, debris and personal items have been removed.
• All rent, fees, bills and charges have been paid in full.
• All door keys have been returned to G3 Management.
• You have left a forwarding address with G3 Management in accordance with Michigan State law.

What does the cleaning fee cover?

If you have paid a cleaning fee when you moved in, please note that this fee covers basic cleaning after you move out of the property; the cleaning fee DOES NOT cover cleaning of appliances, trash removal, excessive carpet stains, furniture removal or personal item removal. You are still responsible to ensure such items are cleaned or addressed prior to moving out.

I want to move out, but my roommate wants to stay. What do I do?

You are legally bound to the lease regardless of whether you are still living in the home or not as that might have been a deciding factor of your approval. As such you will remain responsible for rent and property condition until the lease expires.

My lease is about to expire and I want to renew the lease. What do I do?

We knew you'd be happy! Simply, email us at G3ManagementMail@gmail.com or contact us at (810) 844-1104 to make arrangements to renew your lease.

My lease is about to expire and I want to move out. What do I do?

You must submit a 60-day notice in writing through your email on record, once that is complete you will be contacted to do a pre-move out walk through with one of our property managers.

How do I access my Tenant Portal?

You can access your Tenant Portal here. Once your Lease Agreement has been signed and your move-in requirements collected you will receive an email with instructions on how to access your Tenant Portal and a Tenant Handbook. You can access your tenant portal a few ways; you can click on the link above or login at G3Manage.com by clicking on 'Tenant Login' in the header or by downloading and using the dedicated mobile app.

What is the G3 Management website privacy policy?

G3 Management understands the importance of privacy. Please note that this website contains links to other sites and third party applications that are not owned, monitored or controlled by G3 Management. We, G3 Management & Investments, LLC, are not responsible for the privacy practices of other sites and applications. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website and application that collects any information by which you can be personally indentified. You can find out more on our privacy policy and terms here. If you have questions regarding this privacy policy or practices please email us at: G3ManagementMail@gmail.com

How can I stay up to date on G3 Management news and added items?

Be sure to go to the G3 Management Blog here and 'Subscribe Now' near the bottom of the page. Whenever we make an update or publish a new article we will give you a heads up.

What can I do in my Tenant Portal?

Your Tenant Portal gives you easy options to:

• Pay Rent Online
• Submit Maintenance Requests
• Review Your Lease Agreement
• View Property/Lease Notifications
• View Your Payment History
• Update Your Contact Information
• Purchase Renters Insurance

How do I pay rent in my Tenant Portal?

To pay rent online through your Tenant Portal click here.

1. Log into your Tenant Portal
2. Click the Payments tab
3. Click the "Enter Account Information"
4. You will be prompted to enter your bank routing number and account number.

How do I submit and Maitenance request or Workorder?

Maintenance requests or Workorders can be made through a workorder request available online through your Tenant Portal here.

G3 Management stresses the importance of putting all routine requests in writing using your Tenant Portal and this is the fatest method to get your request fullfiled. Upon filling out the request, please be as specific as possible about the problem and provide at least 2 photos from different angles of the problem.

My Toilet is Clogged / Overflowing what should I do?

Normal use of the toilet: Toilet paper of course is safe to use and flush down the toilet however, other items such as wet wipes, paper towels, and other non-dissolvable items will most certainly clog your toilet and may also damage your septic system if your home has a septic tank and septic field. If your home has a septic system, view usage of septic system here. If your toilet is clogged:

1. If your toilet doesn't flush properly after ONE flush please don't flush again as this may cause it to overflow. If it is over flowing QUICKLY remove the tank lid and find the 'flapper' near the bottom of the tank and push it down to keep water from filing, then find the water shut-off valve for the tank near floor behind the tank and turn it clockwise to shut off.

2. Take care to protect areas around the toilet with newspapers or towels in case of an overflow. 3. Look to see if if you can remove the obstruction manually (paper, ball, etc.) - Do not stick anything down the toilet beyond what you can see. 4. Take a toilet plunger and run it under hot water for a minute to soften the rubber and ensure it makes a good seal for the next step. 5. Next:

• Make your first plunge a gentle one. Initially the bell is full of air. A hard thrust will force the air back around the seal and blow water all over the bathroom and you!

• Once you force out the air, plunge vigorously in and out, maintaining the seal. You’ll be forcing water both directions in the drain, which will effectively loosen most clogs. Stick with it, plunging 15 to 20 times if necessary.

• Be patient. Try alternating between steady strokes and occasional monster heaves.

• Keep enough water in the bowl so the toilet plunger stays covered. Trying to force air through the toilet trap won’t generate much pressure.

6. Once the clog is mostly free but, maybe not quite fully free, you may use a liquid de clogger such as 'Drano Max Gel' or 'Liquid-Plumr' which can be purchased from Home Depot or another local hardware supplier and apply it according to it's directions. **If your home has a septic system, pleasae ensure that the de-clogger used is 'Safe for Septic Systems'.** View usage of septic system here. 7. If the clog persists please call G3 Management. Bonus tip: To keep your toilet from clogging in the first place and to remove unsightly water lines and stains: pour 1 cup of baking soda and 2 cups of vinegar into the toilet bowl along with a bowl of hot water. The solution will 'fizz'. Allow it to sit overnight. This will NOT work for clogs which are backed up, but it will work for times when you notice slower drainage than normal.

---

My kitchen sink Garbage Disposal isn't working?

Normal use of the garbage dispoal: Small food debris followed by water for at least 30 seconds while the motor is running. It's important to note that the only items that should go down the garbage disposal are occasional small scrap food items followed by at least 30 seconds of water. Garbage disposals will not handle non-edibles such as bones, corn kernels, metal, plastic, wood, glass or large amounts of scrap food and so; Residents should take care to first discard of all scrap in a regular garbage bin before attempting to wash dishes. If your garbage disposal is stuck:

1. Please do not reach inside or stick anything down the disposal - doing so may potentially harm you.
2. Turn the disposal OFF.
3. Press the Reset button found on the bottom of the unit. If it has reset, the button will be popped out.
4. If that does not work, check to see if the circuit breaker has tripped and turned off in the electrical service panel.
5. If the sink is not draining properly and there is water in the sink use a plunger until the water level goes down.
6. Pour a about a cup of vinegar down the disposal drain.
7. Boil a large pot of hot water with a small amount of lemon juice.
8. Once at a boil, take care not to burn yourself, and slowly pour the hot water down the gargbage disposal drain (you may have to do this a few times).
9. Briefly turn on the disposal between applications for 2-3 seconds to see if the motor has been freed and runs freely; the use of a plunger while the water is running to help disloge debris from the disposal may be helpful.
10. If still stuck please call G3 Management for service.

If I have a maintenance issue. Can I call a repairman and deduct the cost from my rent?

No, please do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost and risk. Neither management nor the property owner will reimburse you for your costs. Additionally, you may face additional costs for management to fix the unauthorized repair(s). You must contact G3 Management so that we can arrange for ALL repairs/maintenance on all systems, appliances and the structure of the property. Occasionally, we may agree to reimburse you, but you must get written approval from G3 Management in advance.

Can I paint my rental home or apartment?

It depends. If your rental home or apartment is not painted and instead has white walls, please contact G3 Management for consideration. In all cases you may not paint unless you receive specific written approval to do so. To the receive approval please provide three (3) colors to G3ManagementMail@gmail.com for approval and let us know which rooms you plan on paniting and who will carry out the paiting. In the event it is approved you will be responsible for all aspects of painting to include the costs of a professional painting service. If is it not painted or applied properly as determined by G3 Management or you did not receive approval you will be responsible for the costs associated to fix it. In all cases ceilings and trim must remain the same color as when you first moved in.

I stained the carpet, what should I do?

If you stained the carpet try the following:

• Vacuum the carpet if the stain is dry. If the stain is still wet, blot gently to remove excess - blot, do NOT rub.
• Lightly soak the carpet stain with clean water first to remove the stain – blot, do NOT rub.
• If the stain remains, mix a 3 Tablespoons of vinegar with a quart of water in a spray bottle and spray the stain; blot again; do NOT rub.
• Take a towel and soak it in hot water, then wring it so that it is damp and not soaking. Take the warm damp towel and place it on top of the stain and then place a heavy object over the towel. Allow to sit for a few hours and then remove.
• If this fails, consult G3 Management so that we may schedule a professional carpet cleaner immediately; the longer you wait the higher the likelyhood that the stain may not come out.

Do you have any tips on removing foul odors?

It is not always necessary to purchase expensive cleaning products. Vinegar, baking soda, ammonia, and salt are some inexpensive cleaning products with many uses. They are also helpful for people who have allergies to cleaning products and can be better for the environment than commercial products. General Air freshener:

• Place a bowl of vinegar in the kitchen or bathroom to absorb odors

How do I submit and Maitenance request or Workorder?

Maintenance requests or Workorders can be made through a workorder request available online through your Tenant Portal here.

G3 Management stresses the importance of putting all routine requests in writing using your Tenant Portal and this is the fatest method to get your request fullfiled. Upon filling out the request, please be as specific as possible about the problem and provide at least 2 photos from different angles of the problem.

Thermostat is not working

Check to see if device needs the batteries replaced.

Dishwasher won’t drain

Clean food out of the bottom of the dishwasher. Be sure to rinse dishes before putting in the dishwasher; use a rinse agent to help prevent hard water buildup. Run garbage disposal prior to running dishwasher.

Leaky faucets, toilets and general Water Leaks

1. Turn off water to fixture under sink or toilet at valve. Remember turn water valves clockwise to shut off the water supply. 2. Take care to soak up water or protect areas around the sink or toilet with newspapers or towels. 3. Contact us as soon as possible. 4. If doing the above is not effective at stopping a free-flowing leak, you will need to shut off the main water line for the home. Locate the main water shutoff which can typically be found in the utility room or basement - turn clockwise to shutoff water; if it is a handle type (like the one below) turn the handle so that it is perpendicular to the pipe to shutoff

Frozen pipes, Freezing temperatures & Prevention

If you are going away on vacation or plan on not being home for an extended period of time during the winter months DO NOT turn off your heat; doing so will increase the chances that your pipes will freeze and burst. Instead set your thermostat to a minimum of 62 degrees Fahrenheit. If there are issues with your heat unit, turn your faucet on to a slow drip, this will decrease the chances of burst water lines. Open cabinet doors to allow heat to access the cabinet. More heat helps keep the lines warmer. Bonus Tip: Many homes with attached garages a have a utility sink in the garage or a bathroom above the garage or next to a garage wall - to prevent freezing and burst pipes during winter months ensure that you keep your garage door closed when not in use.

Heat/Air not working

If your heating system runs on propane, please check your propane tank and ensure the tank is not empty; if empty call your propane provider for a refill. Check the breakers, and make sure you’ve changed the air filters. Incremental changes in temperature gives the unit time to operate effectively without overloading the system. Check to see if the fan on the outside unit is running. If the fan on the outside unit is not running, check to make sure the breakers for the furnace/air handler and the unit are on. If they are on, you may contact us for service. Each room throughout the home can vary +/- 3 to 5 degrees in temperature and is considered normal operation.

No hot water

Gas: If your property runs on propane ensure that there is sufficient propne in the tank. Check to make sure the pilot light is lit. If not, call the gas company for assistance. Do NOT attempt to light the pilot light yourself. Electric: Turn off the breaker to the unit, open the panel on the side of unit and press the reset button, then flip the breaker back on. If the unit resets, you will be able to hear it turn back on. Water should take approximately 45 minutes to heat. Request service if unit doesn’t reset.

No power to outlets

1. Eliminate the number of devices plugged in so you don’t overload the circuit.
2. Check the breaker panel or fuse box;
3. Check and reset GFI outlet; check if outlet corresponds with a wall switch.

---

Power Outage

If a power outage occurs check your breaker panel to see if breakers are tripped in the affected area. If your entire home is without power, check with your local utility provider to see if your area has an outage or a repair that requires your block to be serviced. If neighboring homes have power and you still do not, place a request for service.

Smoke Detector beeping intermittently

This common after a power outage. Replace all batteries throughout the house at the same time. If it's a sealed battery smoke detector request service. Below are different types of smoke detector battery compartments, most take a 9V battery:

Carbon Monoxide detector is beeping

Check to make sure the batteries don’t need to be replaced. If the alarm continues to beep, leave the home right away. Seek medical attention if any symptoms are present, such as: headache, weakness, dizziness, nausea or vomiting, shortness of breath, or confusion.

Dishwasher won't work

1. Check to make sure your diswasher is plugged in - the plug is usually under the kitchen sink, within the kitchen sink cabinet. 2. If it's a GFI outlet similar to the one below, press the reset button and attempt to run the dishwasher. 3. If after completing the above the issue persists, keep in mind that some diswashers or applicance outlets may be controlled via a wall switch typically near the kitchen sink. Please check all nearby wall switches to see if they produce power to the appliance. 4. If after completing the above the issue persists, please check the breaker panel similar to the one below and ensure that there isn't a tripped breaker, if there is please rese it. 5. If you after completing all of the above, your dishwasher still does not work or the breaker keeps tripping please contact us for service.